Salon Policies
RIGHT TO REFUSE SERVICE: We reserve the right to refuse any guest for improper conduct, tardiness, no shows or any situation we deem appropriate.
CANCELLATION POLICY: Please understand that when a guest forgets to cancel or reschedule their appointment without giving enough notice, we miss the opportunity to fill that appointment time. We require a credit card to reserve appointments for all clients. We also accept a cash deposit.
In the event a guest needs to cancel or reschedule, we require a 24-hour notice. Cancellations or missed appointments without a 24-hour notice will result in 50% of the booked services charged to the card on file.
Late appointment arrivals will be taken by situation, and only if the guest arrives less than 10 minutes after the scheduled appointment time. If a guest checks in more than 10 minutes after their scheduled appointment time, the appointment will not be serviced.
REDO/REFUND POLICY: No refunds are offered for services. Please understand that in certain situations, the desired look may take more than one session. In this event, the stylist will verbalize this during your appointment, and will record this on the appointment consultation form.
* If a guest is not satisfied with their results, the guest must return to the salon within 14 days of original appointment *
* PLEASE NOTE: Consultation forms will be filled out and signed by all color guests at Salon Honey + Sage. This form lists details of service, guest and service provider expectations, service date and price quote, and upon signing will deem said guest ineligible for a corrective appointment should one be requested. *
SHOP POLICIES
ALL HAIR CARE PRODUCTS PURCHASED THROUGH EMERALD & THISTLE ARE FINAL SALE; NO RETURNS OR EXCHANGES.
Emerald & Thistle strictly enforces a 14-day return policy on accessories and clothing products, items must be returned within 14 days of purchase to be eligible for a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include receipt or proof of purchase in the return package.
To start a return, please contact customer service at emeraldandthistleboutique@gmail.com. If the return is accepted, we will send the return shipping label, as well as instructions on how and where to send the return package. Items sent back without first requesting a return will not be accepted.
Exchanges
For the promptest exchange available, return the item received and once return is accepted, please make a separate purchase for the desired item.
Refunds
We will notify once we’ve received and inspected the return, and let you know if the refund was approved or not. If approved, the original payment method will be refunded. Refunds may vary upon bank and credit card processing times.
Shipping Policy
Emerald & Thistle is available to ship within the continental United States ONLY.
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If merchandise purchased is pre-order or out of stock, customer will be notified within 48 hours. Upon ordering from Emerald & Thistle, customer will receive a shipment confirmation, with tracking number(s) included, when the order has shipped.
Emerald & Thistle is not liable for any lost, stolen or damaged products during shipping. If a product is received damaged, please file a claim with the shipment carrier ASAP.